HELP & ANSWERS
Buddy Friend FAQ
What is Build Your Buddy?
What is Build Your Buddy?
Choose your favourite bear colour, then add an optional outfit. Your selected bear and outfit are added together to your Buddy Bag.
How much does a Buddy cost?
How much does a Buddy cost?
The bear is €20.00. Every outfit is an optional +€14.99 add-on, so a bear with one outfit is €34.99.
Do all outfits fit every bear?
Do all outfits fit every bear?
Yes. Buddy Friend outfits are designed to be interchangeable across all five Buddy bear colours unless a listing specifically says otherwise.
Can I order the bear without an outfit?
Can I order the bear without an outfit?
Yes. Choose No Outfit in the builder and only your selected bear will be added to the Buddy Bag.
Can I buy extra outfits later?
Can I buy extra outfits later?
Yes. Open the Outfits page to add as many extra looks as you want. Each extra outfit is €14.99.
How long does delivery take?
How long does delivery take?
Available shipping methods and delivery estimates are shown at checkout where available. Processing and delivery can vary by destination, order volume, weekends, public holidays and carrier conditions.
Can I return my order?
Can I return my order?
Eligible items can be requested for return within 30 days after delivery. See the Refund Policy for the full conditions and any mandatory rights that apply where you live.
What if my order arrives damaged, incomplete or incorrect?
What if my order arrives damaged, incomplete or incorrect?
Contact us as soon as reasonably possible and include your order number. Photos of the item and packaging can help us resolve the issue faster.