Shipping Policy

Shipping

Buddy Friend ships physical products to the destinations made available at checkout. Available shipping methods, charges, and delivery estimates are shown at checkout where available.

Order processing

Orders are prepared after payment and order details are successfully received. Processing time can vary depending on order volume, product availability, selected bear and outfit combination, weekends, public holidays, and other operational factors.

Delivery estimates

Any delivery date or delivery window shown on our store, at checkout, or in an order confirmation is an estimate unless we expressly state otherwise. Carrier delays, customs processing, weather, transport disruption, peak periods, and events outside our reasonable control can affect delivery.

Tracking

When tracking is available, tracking details may be sent after dispatch. Tracking information can take time to update after a shipping label is created or a parcel is handed to the carrier.

Shipping address

Please check your delivery address carefully before completing your order. If you notice an error, contact us as soon as possible. We cannot guarantee an address can be changed after an order has entered processing or has been dispatched.

International orders

Customs duties, import taxes, handling charges, or similar fees may apply depending on the destination and how charges are collected at checkout. Unless checkout expressly states these charges are included, the recipient may be responsible for amounts assessed by local authorities or carriers.

Lost, delayed, or damaged parcels

If tracking appears stalled, a parcel is significantly delayed, or your order arrives damaged, contact us with your order number and we will review the available tracking and order information.

Nothing in this policy limits rights you may have under applicable consumer law.