Privacy Policy

Privacy

This Privacy Policy explains how Buddy Friend collects, uses, shares, and protects personal information when you visit our online store, communicate with us, or place an order. Our store is operated using Shopify and may use additional service providers for payments, shipping, analytics, customer support, fraud prevention, and marketing.

Information we collect

Depending on how you use the store, we may collect your name, email address, telephone number, billing and shipping address, order details, product selections, communications with us, and information about returns or support requests. Payment information is generally processed by Shopify and/or your chosen payment provider.

We and our service providers may also collect technical and usage information such as IP address, device and browser information, cookie identifiers, pages viewed, referring pages, and interactions with the store.

How we use information

We may use personal information to process and fulfil orders, take payment, provide delivery and tracking, communicate about purchases, provide customer service, manage returns and refunds, operate and improve the store, analyse performance, detect fraud or misuse, comply with legal obligations, and send marketing communications where permitted.

Sharing information

We may share information with service providers where reasonably necessary to operate the store, including Shopify, payment processors, logistics providers, analytics and marketing providers, customer-support services, professional advisers, and technology vendors. We may also disclose information where required by law or to protect legal rights and security.

Cookies

Our store and service providers may use cookies and similar technologies to keep the site functioning, remember preferences, understand performance, prevent fraud, and support advertising or marketing where permitted.

Retention and rights

We keep personal information for as long as reasonably necessary for the purposes described here, including order fulfilment, business records, dispute resolution, and legal requirements. Depending on where you live, you may have rights to access, correct, delete, restrict, object to certain processing, withdraw consent, or receive a copy of certain information.

International processing and security

Because Shopify and other providers may operate internationally, personal information may be processed in countries other than your own, subject to applicable safeguards. We use reasonable organisational and technical measures to protect information, but no internet transmission or storage system is completely secure.

Contact

For privacy questions or requests, use the contact details displayed on our store.